amaraPrivacy Policy

This page describes what data we collect when you use amara and how we keep that data protected. We collect information necessary to operate our platform—email address, payment details, identity documents for verification—and we encrypt, store securely, and share this data only as needed to deliver our services or comply with law.

Our commitment is transparency about data handling. We do not sell your personal information to third parties for marketing. We do not use your account activity to profile you for purposes unrelated to your account. We do work with payment processors such as DANA, e-wallet, mobile banking, local payment, and bank partners (online payment, e-wallet, mobile banking, local payment) who handle payment data on our behalf, and we outline those relationships in this policy.

We recognize that privacy concerns vary by jurisdiction. Our data handling practices comply with applicable regulations in supported jurisdictions. If you have privacy questions specific to your location, our support team can provide guidance.

What Data We Collect on amara

Account and Identity Data

When you create an amara account, we collect your email address, username, and a password (which we hash and do not store in plain text). We also collect your full name, phone number, and date of birth during account setup or during Know Your Customer (KYC) verification, which is required before high-value withdrawals.

For KYC verification, we require a government-issued ID (such as an Indonesian KTP or passport), a recent utility bill or bank statement, and a selfie. We store these documents securely and use them only to verify your identity and comply with anti-money-laundering regulations. We do not use your government ID number for any purpose unrelated to account verification.

Payment and Transaction Data

We collect information about every deposit and withdrawal you make on amara: the amount, date, time, payment method (DANA, e-wallet, mobile banking, local payment, or bank transfer), and the resulting account balance. We store this data to maintain accurate account records, calculate taxes or fees, and resolve payment disputes.

We do not store your full credit card, debit card, or bank account numbers on amara servers. When you provide payment information, it is encrypted immediately and transmitted directly to our payment processor (online payment aggregator, e-wallet partner, or bank). We retain only a tokenized reference to your payment method so you can use it again for future transactions without re-entering full details.

Gameplay and Account Activity

We collect data about your account activity on amara: which games you access, betting amounts and outcomes, session duration, and device information (browser type, operating system, IP address). We use this data to operate the platform, detect fraud or collusion, resolve disputes, and improve user experience.

Key takeaways

  • We collect email, name, phone, and date of birth for account setup
  • KYC verification requires government ID, utility bill, and selfie
  • Payment information is tokenized; we do not store full card or bank details
  • We log all gameplay activity for fraud detection, dispute resolution, and platform improvement
  • We never sell personal data to third parties for marketing purposes

Cookies and Device Data

We use cookies and similar tracking technologies to maintain your login session, remember your preferences, and measure how you interact with amara (which pages you visit, how long you stay, which features you use). This data helps us identify technical problems and optimize the platform.

You can disable cookies in your browser settings; however, some amara features may not function properly without them. We do not use cookies to track you across unrelated websites; our cookies are specific to amara and expire when your session ends or after a set retention period.

Our amara Data Handling Practices

How We Use Your Data

We use your data for core platform operations: verifying your identity, processing deposits and withdrawals, settling game outcomes, responding to customer support inquiries, and preventing fraud. We also use aggregated, anonymized data (without your name or ID) to analyze platform usage patterns and improve our services.

We do not use your data to send unsolicited marketing emails or SMS messages. If you opt in to notifications, we send updates relevant to your account—withdrawal confirmations, deposit confirmations, security alerts—but we do not use your contact information for promotional campaigns without your explicit consent.

Third-Party Processors and Data Sharing

We share your data with third parties only as necessary to deliver amara services or comply with law. These include:

We do not share your data with marketing companies, data brokers, or unrelated third parties. Payment partners and service providers are contractually bound to use your data only to fulfill their specific services.

International data transfer: Our servers may sit outside your jurisdiction. By using amara, you consent to your data being processed in countries outside Indonesia, subject to our security standards. If you reside in Jakarta, Surabaya, Bandung, Medan, or elsewhere in Indonesia, your data is protected under the same encryption and access controls regardless of where it is stored.

Data Retention and Deletion

We retain your account data as long as your account is active plus a standard retention period (typically one year after account closure) to resolve disputes, comply with tax obligations, and investigate fraud. After this period, we delete or anonymize your personal information unless we are required by law to retain it longer.

If you request account deletion, we delete most of your personal data immediately but may retain transaction records and KYC documents for compliance purposes. You can request a copy of your data by contacting our support team; we will provide it within a reasonable timeframe.

Your Rights and Contact Information

We recognize that your privacy is essential. You have the right to access your personal data, correct inaccurate information, request deletion of data where legally permissible, and withdraw consent for data processing. To exercise these rights, contact our support team with your request and account details.

Our support team is available via in-app chat, email, and phone during business hours. If you have a privacy concern that our support team cannot resolve, you can escalate to our senior privacy officer using the contact methods listed in the Legal notice section of this site.

We review and update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. Material changes are communicated to your registered email address at least 14 days before taking effect. Your continued use of amara after such notice constitutes acceptance of the updated policy.

↑